• Technology Services Coordinator

     
    Salary Range :36000.00 (USD) Annually Onwards

    Job Title: Coordinator, Technology Services
    Department: Information Technology
    Reports To: Director, Director Technology Services 
    Location: Canton Campus/Macomb Campus (district wide)

    PRIMARY FUNCTION: 
    The Technology Services Coordinator arranges and performs activities necessary for installation and technical support of computer, hardware and software, and computer-related media equipment. The Coordinator also performs technical duties in the analysis of defined systems specifications, defined applications, design, programming and testing of relational database programs. 

    RESPONSIBILTIES / PERFORMANCE STANDARDS: Essential Duties & Responsibilities include the following duties, which represent a minimum of 10% of the employee’s time. List the job's essential or most important functions and responsibilities. Include all important aspects of the job—whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals. (Continue this list on another sheet if necessary.)
    1. Performs activities necessary for support of computers, computer labs, and multimedia classrooms. 
    2. Responsible for administering and maintaining College Telecommunication System and Teleconference (Interactive Video) System. 
    3. Responsible for College Multimedia maintenance and support. 
    4. Updates and maintains the Broadcast system. 
    5. Performs installation, upgrades, preventive maintenance, cleaning and repair of computers, peripherals, and teleconferencing equipment at all college sites.
    6. Serves as primary and/or backup technical support for one or more networked application services or limited-scope security and control systems. Establishes and maintains accounts and access controls within these systems (including but not limited to: course management systems, inventory control, help desk, antivirus servers, intranet servers, print servers, wireless security services, and document management services).
    7. Works with the Director of Technology Services and the Systems Administrator to incorporate application services into the overall network and telecommunications services infrastructure.
    8. Performs independent testing, monitoring, and analysis of limited scope and/or component services and systems.
    9. Recommends improvements for the efficient operation and support of SRC technology. May serve as part of a team, to include leader, in a selection / evaluation process.
    10. Installs software and configures network clients, networked printers, and other hardware.
    11. Assists faculty and staff with software and/or hardware problems.
    12. Develops and maintains documentation reflecting the current Technology Services standards for installation of standard computer hardware and software and media equipment.
    13. Assist chief information officer with processing Telephone billing and contracts.
    14. Coordinates and tracks technology requisitions and orders. 
    15. Assists with the coordination of work tasks and helps in training the Technology Services interns, and student workers.
    16. Performs other duties as assigned by the supervisor.

    PERFORMANCE STANDARDS:
    1. Follows policies and procedures regarding operation and support of the data and video network environment, computers, and computer-related media equipment.
    2. Maintains the neat and orderly appearance of the Technology Services facilities.
    3. Demonstrates independent analysis and exercise of judgment within the confines of established Technology Department and institutional policy and procedure.
    4. Functions effectively with students, faculty, and staff as a member of the Technology Department Team.
    5. Establishes rapport, maintains communication lines, and exhibits strong customer service skills.
    6. Performs job responsibilities during erratic and ad hoc hours, which may include night driving.
    7. Provides problem-solving expertise enabling end users to utilize technology in the most efficient manner. 
    8. Demonstrates evidence of technical and professional development.
    9. Provides superior customer service by responding to support requests in a convenient and timely manner.
    10. Drives to all sites of Spoon River College in order to perform job responsibilities. 
    11. Demonstrates sound and good judgment in problem solving and decision-making.
    12. Represents the College in a professional manner.
    13. Works independently with little supervision.
    14. Protects the confidentiality, security, and permanency of records.
    15. Speaks in a clear well-modulated voice and exercises superior communication skills with constituents.
    16. Treats each individual with respect and courtesy regardless of diversity or socioeconomic status.
    17. Maintains a high level of attendance.
    18. Appropriately manages multiple and competing priorities while working independently with a high level of initiative.
    19. Attends approved professional development opportunities to remain current on changes in related departmental management functions.
    20. Performs job responsibilities within the philosophies of the Mission, Vision, and Core Values of Spoon River College. 

    SUPERVISORY RESPONSIBILITIES:
    This position has no supervisory responsibilities.

    MINIMUM REQUIREMENTS FOR ELIGIBIILTY: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
    1. An Associate’s degree in computer related field is required. 
    2. Two years of experience in related field or technology certification/s is preferred
    3. Any Telecommunications knowledge or experience is preferred. 
    4. Technical knowledge on Windows OS in a Windows network environment evidence by examination, training or experience, is required.
    5. A demonstrated track record of problem solving abilities along with creative solution formulation is required.
    6. Diverse experience in academic computing in a community college setting is a plus.
    7. Technical knowledge of the operation, maintenance, and utilization of microcomputers and peripherals is required.
    8. Experience working with popular desktop applications such as word processors, spreadsheets, databases, presentation graphics, web browsers, and desktop-publishing applications is required.
    9. The ability to work evenings and occasional weekends is required.
    10. A current and valid Illinois driver’s license with a clear motor vehicle records check (per the college’s definition of an authorized driver) is required.
    11. Basic Networking knowledge is preferred.
    12. Must possess organizational abilities and superior interpersonal, oral, and written communication skills.
    13. Ability to manage, lead and influence diverse dynamic student population and staff is preferred.
    14. Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percent is a plus.
    15. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and write routine correspondence is preferred. Ability to speak effectively before groups is preferred.
    16. Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form is preferred.
    17. Ability to manage multiple and competing priorities; deal with conflict appropriately; withstand pressure and remain calm in tense situations, accurate; flexible; dependable; responsible; promotes teamwork; demonstrates a positive attitude is preferred.

    PHYSICAL DEMANDS / WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Physical demands for this position include the ability to regularly sit, use hands and finger, talk and hear. This position requires frequent standing, walking, reaching, bending, stooping / kneeling and climbing. Vision requirements for this position include close vision including the ability to view text from a computer monitor. This position requires some driving, the majority of which is within the College district. This position requires lifting weight up to fifty (50) pounds without assistance.
    Work environment for this position includes typical office environment with no extremes in temperature, noise, and limited physical risk. 

    Education: Associates Degree